23 ChatGPT seats nobody has opened in 60 days$690 a month
Nine belong to people who have left. The other fourteen were bought for a pilot that ended in August. Each seat can be removed from the dashboard with one click.
The support bot has cost 312% more since 14 October$6,400 a month
On 14 October a prompt change began sending the whole ticket history with every call.
Before 14 Oct3,100
Now12,800
With the fix3,400
Average tokens sent per support request I tried sending only the last five messages instead, and replayed that on 1,200 of your past support requests. 99.0% of answers were still judged correct, against 99.2% before.
Sales and Ops pay for two transcription tools that do the same job$180 a month
Sales has 12 people on one tool, Ops has 5 on the other. Moving Ops across keeps every recording and drops a subscription.
One fix needs your yes: trim the support bot to the last five messages. It saves $6,400 a month.
Thank you. Approved at . I'll apply it, watch the quality for a week and report back each morning.
No change made. It stays on my list, and you can approve it from the dashboard whenever you're ready.